At Arvio, we strive to continue developing and improving our services. The collection and processing of personal data make this easier for us, as it allows us to better adapt to the wishes and needs of our users.
Such use also enhances your user experience and facilitates communication with us. Protecting your privacy is important to us, so we want to help you understand which personal data we collect, why we collect it, how we use it, what processing procedures we carry out, and what your rights are and how you can assert them.
We carefully store your personal data and ensure that it is not disclosed to unauthorized persons. We will not share or sell your personal data to third parties.
The controller of your personal data is Arvio, financial technologies, d.o.o., Dunajska cesta 51, 1000 Ljubljana (hereinafter Arvio). For explanations and additional information regarding the processing of personal data and your rights, you can contact info@arvio.si. Your personal data is processed by the Arvio system and individual employees who need this data for their work. Employees can also share this data with each other. For example, a salesperson can forward your personal data to the development team.
Cookie Notice
Our website may store a so-called cookie in your computer’s browser.
Cookies are small text files that provide us with information about how often an individual visits our site and what interests them during these visits. Cookies do not contain any data that would enable the identification of an individual, but if you provide us with this data yourself, for example through registration, it can be linked to the data stored in the cookie. You always have the option to accept or refuse cookies. Most web browsers automatically accept cookies, which you can change in the settings to refuse cookies or to receive a warning before a cookie is stored.
When can we process your personal data?
Consent to the processing of personal data is voluntary. If you decide not to provide it or withdraw it, it does not diminish your rights arising from your subscription agreement.
If you decide not to provide consent for the purposes listed below or withdraw your consent, we will only notify you in cases where it is necessary to provide services under the contract. You can withdraw or limit your consent at any time, which will not affect the contractual relationship with us and the use of those services for which the processing of personal data is not necessary.
At Arvio, we will process your personal data if you enter into a service contract with us, when it is necessary to provide the service. We will inform you about service details, news, usage instructions, and similar.
At Arvio, we also process personal data to maintain an up-to-date market offering, fulfilling your expectations regarding services. We balance your privacy rights and our interests in doing so. We process data in cases such as preventing or investigating fraud, developing offerings, conducting marketing campaigns, conducting market research, and making business decisions based on analyses.
We will only share your personal data with public authorities when required by law. Arvio will, for example, respond to requests from courts or law enforcement agencies.
How do we collect your personal data and what types of data do we process?
At Arvio, we obtain personal data from individuals when they provide it themselves and through your use of our services.
We also use information from publicly available sources. We process all collected data only to provide services and improve their quality.
We collect basic identification and contact information. Such data includes name and surname, mobile phone, and email address. This data is required to access the Arvio Platform or to inform you about news and analyses. To ensure the smooth operation of the Arvio Platform, we monitor traffic data, which is stored for 30 days.
To improve the services we offer to our users, we also use contact information for surveys, questionnaires, and testing. Occasionally, we ask customers, for example, how they like the tools and what changes they would like.
Information about your use of the Arvio Platform services is collected to ensure contractual and legal obligations. This data is not shared with third parties and is not used for other purposes, except for improving recommendation systems to enhance our services.
In developing our business, we also use social media, such as LinkedIn and Facebook. We do not store data from your profiles and do not use it for targeted marketing of our services.
Who can use your personal data provided to Arvio?
Your personal data can be used by systems and employees, as well as our contract processors.
Contract processors process your personal data only in accordance with the contract terms, law, or with your consent. An example of contract processors are telecommunications operators who provide registration codes upon registration on the Arvio Platform.
How do we process your personal data?
We process your personal data manually or automatically.
The automated use of your personal data does not mean automated decision-making or user profiling.
How long do we retain your personal data?
We retain your personal data, processed based on consent or legitimate interest, permanently until the withdrawal of consent from you.
We delete your data before withdrawal if the purpose of the personal data processing has already been achieved or if required by law. Upon expiry of the personal data retention period, we permanently delete or anonymize your personal data upon receiving the consent withdrawal or in the above-mentioned cases in such a way that they can no longer be associated with you.
What are your rights regarding your personal data?
You can access your personal data by exercising your right of access.
If you find that your personal data is incorrect, you have the right to have it corrected. In addition to the abovementioned rights, you also have the right to have your personal data erased and the right to its portability to another controller. Changes, corrections, transfers, and erasures of personal data can be requested by sending a written request to info@arvio.si. We will respond to your request no later than within one month. You have the right to complain to the personal data protection authority located at Dunajska 22 in Ljubljana.
In a fast-changing world, circumstances that affect our processes occasionally change. Therefore, we reserve the right to amend these General Information.
We have made an effort to address all questions you might have regarding the protection of your personal data. For anything not specifically defined by the General Information or our contract, legislative provisions apply.
The General Information was last updated in September 2022.